Volunteering is often seen as a selfless act, but for many, it becomes a transformative personal and professional journey. In this interview, we speak with Alice, who shares her insights from the heart of one of Europe’s most vibrant volunteer communities. With prior experience in volunteering, Alice entered the European Solidarity Corps (ESC) program already passionate—but soon discovered the depth, complexity, and collective strength of a larger movement.
Starting out as an Education Ambassador, Alice later transitioned into the role of Sustainability Ambassador, where she took the lead on developing environmental initiatives and shaping the organization’s sustainability policy. From building meaningful connections with beneficiaries to creating new volunteer opportunities, her ESC experience has been rich with purpose and growth.
She opens up about the early excitement, the unexpected challenges of working within a growing NGO, and the lessons learned about patience, leadership, and long-term impact. Whether you’re considering joining the ESC or are simply curious about what it’s like to be part of a dynamic volunteer network, this interview offers an honest and inspiring look behind the scenes.
How has your perception of volunteering and the European Solidarity Corps changed since you started?
AL: I volunteered for a long time before starting my ESC at Serve the City, so interacting with beneficiaries and volunteers was not new to me. However, my ESC made me realize how big and strong the community of volunteers is here. It is inspiring to see that there are a great number of people that share the same goals and values and are willing to help and make a difference.
What have been the biggest highlights of your experience so far?
AL: The most exciting part was the beginning of my ESC, when I was visiting all our projects, spending time with the beneficiaries and seeing that I was participating in this community effort. I went a lot to English 4 all, where I created great bonds with the beneficiaries. One of them thanked me by offering a few origami flowers after a session, which was really touching. On a professional level, a huge highlight has also been to start elaborating the sustainability policy of Serve The City and helping to create environmental volunteering opportunities.
Are there any challenges you’ve encountered that you didn’t expect, and how have you worked through them?
AL: As I started my ESC, I had a lot of motivation and energy to start new projects, but I soon had to face the reality of a growing NGO and its limits in terms of time, human and financial resources. Thus, I learned how to be patient and satisfied with the great work STC is already doing and not seek to always go further and find new projects to start.
How do you feel you’ve grown personally or professionally since the beginning of your volunteering journey?
AL: My experience with ESC is great since I have found a perfect balance between responsibility and freedom. I soon felt like I could take the lead on projects and that my team trusted me to have responsibilities. Yet I had a lot of freedom to organize, create, try things out and learn on my own, knowing that the team would always be there any time I needed. Additionally, this experience confirmed my desire to continue working for NGOs, where I can both work from the office and on the field meeting the beneficiaries and seeing the impact our activities have.
What feedback or advice would you give to the European Solidarity Corps based on your experience so far?
AL: Some advice I would give to the ESC is to have clearer and more straightforward communication.
Is there anything you’d like to accomplish or focus on in the remaining months of your volunteer period?
AL: For the remaining time of my ESC, I would like to achieve certain big tasks and goals, especially sustainability projects. I would feel proud and fulfilled if I manage to finish them before I leave. I would also like to go to some projects more often.
How have your interactions with other volunteers or locals influenced your experience?
AL: At the office, it is nice to have colleagues that are ESC as well. I believe it made it easier for me to get integrated in the team. At Serve The City, we are always in contact with other volunteers and it is so inspiring to see how they are all so dedicated and motivated. Overall, I met so many interesting and inspiring volunteers!
Looking back at the first half of your volunteering year, what would you say to someone considering joining the European Solidarity Corps?
AL: I would advise people to participate in the ESC programme because it is a really nice and professionalising experience. It is a new way of volunteering where, since you can stay sometime in the same organization, you quickly get insights on how an NGO works and gain new skills. For me, it is the perfect balance between purely volunteering and working. In addition, if you do your ESC in an organization that aligns with your future professional goals, it can be an amazing stepping stone.
Financed by the European Union. The views and opinions expressed are those of the author(s) and do not necessarily reflect those of the European Union or the International Youth Bureau. Neither the European Union nor the granting authority can be held responsible for them.
