Serve the City VZW
Place Van Meyel 15A
1040 Brussels Belgium
Phone: 02 / 734.35.02 – The office hours may vary due to the COVID-19 pandemic. Please send an email instead.
VAT: BE 0886 257 326
Office Hours – Variable
|Mon||9:30 – 16:00|
|Tue||9:30 – 16:00|
|Wed||9:30 – 16:00|
|Thu||9:30 – 16:00|
Frequently Asked Questions
Currently, we only accept the following in-kind donations:
- Books in Arabic, Tigrinya, Tigre or Dahlik.
- Food supplies for Breakfast4Refugees (please call for more information).
Unless specified otherwise at our events, we do not accept clothes or toys as we are not equipped to sort them through to bring them to the people who need them. We recommend you to check with Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens or Oxfam.
Serve the City Brussels is not able to intermediate donations consisting of women’s clothing. We recommend you to check with Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens or Oxfam.
No, you don’t have to. You can choose the day(s) that suit(s) you best and sign up for shifts accordingly.
For our Weekly Serving Opportunities, we invite you to come to one of our information sessions where you will get to know us better and ask us questions about projects that interest you. After the session, you will receive a list with all the projects and the contacts of the respective project leaders. You can then send an email to the project leader to ask about further details. For our Monthly Events and the Big Volunteer Week, the registration is online a few weeks before the event.
No, you don’t have to. You can choose the day(s) that suit(s) you best.
Yes. If you are available to commit to at least 3 months for a part or full time internship, please contact us. Please note that at this stage we are only able to offer unpaid internships.
We have projects all around Brussels, but the main neighbourhoods we are serving in are: Marolles, Schaerbeek, Ste. Catherine, Ixelles, Etterbeek, St. Gilles, Anderlecht, Woluwe-St-Lambert.
English is enough for most projects, however knowledge of French and/or Dutch is often a bonus. However, certain projects that work with children or the elderly or in education require a certain level of French or Dutch. When it is the case, the project page indicates it.
Yes! We organise trainings for project leaders a few times every year. You can check our website to look for the upcoming training session.
Big Volunteer Week is a week of serving projects taking place all around Brussels. Hundreds of volunteers from all around the world will join us to serve people in need.
We will organise serving opportunities allowing volunteers to serve alongside local associations who are assisting the needs of:
- Asylum Seekers
- Children in need
- Victims of abuse
The Big Volunteer Week typically takes place each year towards the end of June or the beginning of July. Exact dates are here.
Serve the City does not accept men’s clothing. We recommend you to check with Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens or Oxfam.
Serve the City Brussels is not able to intermediate donations consisting of toys. We recommend you to check with Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens or Oxfam.
Serve the City Brussels is not able to intermediate donations consisting in furniture.
Individuals, school groups, scout groups, churches, companies, local and visiting volunteers – everyone who is looking for an opportunity to help someone in need, meet new people and make new friends. However, please note that you may not be assigned to the same project as your colleague if you come as part of a company / group. If this is a requirement, please have a look at our Corporate Volunteering page.
Children under 16 need to be accompanied by a parent or a guardian over 21 years (with approval signed by the parents).
Our Serve the City Information Sessions are held at our Head Office, located at Place Van Miel 15A, 1040 Etterbeek.
We try to keep our information sessions short. On average the session takes 30 minutes to complete.
All our Information Sessions are held in English. However, if you don’t speak English, then please email us at firstname.lastname@example.org and we will try and assist with different language requirements.
We will discuss the projects that you are interested in joining as well as giving some background information about Serve the City! Before coming, you can also have a look at our website to find out which projects you would like to do and you can ask us questions about them during the info session.
Here at Serve The City, we welcome first-time volunteers, as there is no better time to start than right now.
At our information sessions, we tell you about the heart behind what we do here at Serve the City. You’ll find out about our vision to see the city transformed and discover more about the available projects. It’s also a great opportunity to meet other like-minded people in your local community.
It is always an asset to be able to speak multiple languages, however, it’s not essential for many of our projects. There are some projects that do require other language proficiency, so please check out our website for specific project requirements.
You will receive an email confirmation telling you that you are registered to attend the information session that you have selected. If you have not received a confirmation email, please check your spam/junk box in your email account first, then email us at email@example.com if you still didn’t find it.
Of course, you can reschedule by simply signing up for a different info session that suits your timetable better on our website!
Unfortunately, the times listed on the website are currently the only scheduled times available. If you aren’t able to attend any of these times, we recommend attending one of our Big Volunteer Days (on a Saturday) to become familiarised with our projects.
The information sessions are hosted by one of our many great Project Leaders, and many new volunteers like yourself will be attending. So it is a great opportunity to meet and greet fellow volunteers and get to know the heart behind Serve the City.
Yes, we welcome everyone who wants to serve to be involved in our projects. We have lots of different projects to choose from, mornings, during the day, evenings and even weekends. So please feel free to attend one of our information sessions and our Project Leader will be able to provide you with information on projects that suit your schedule.
Serve the City was founded on the ethos of ‘serving like Jesus’, however, is not a religious organization. Our projects are open to people from all different backgrounds and faiths and we welcome everyone to participate in our projects.
Definitely, we really encourage people to use their natural giftings and talents to serve with us. When you attend an information session, please tell the Project Leader what skills you have and your interests and we will be able to match you up to any relevant projects.
Yes, we appreciate any financial support that donors are able to provide so that we can continue to serve those around us. Click Here for details on how to give.
We recommend that you allow 1-2 weeks to hear back from your new Project Leader. If you have not heard from them by this time, please email us at firstname.lastname@example.org to let us know.
We would love it if you do however, it is not essential.
If you are under 16 years of age you will need to be accompanied by an adult/guardian to participate in Serve the City projects.
If you would like to bring your children along to participate in volunteering, we recommend that you attend a Big Volunteer Day, this is held once a month on a Saturday afternoon. It is recommended not to bring children along to weekly projects.
In short YES!
Serve the City is since 2020 a nonprofit recognised by the FPS Finances. Every donor who pays taxes in Belgium and donated to us 40 € or more during the year 2020 will receive a tax reduction of 60% of the total amount donated (e.g. if you donated to us 100 € in 2020, you will have a tax reduction of 60 €).
But to be able to do this, we do need your physical address, or we can’t deliver the receipt, so make sure to fill it in the form above.