How can I volunteer?

You can join our Weekly Serving Opportunities, One-on-One projects, Monthly Big Volunteer Days or the Big Volunteer Week.

For our Weekly Serving Opportunities, we invite you to come to one of our information sessions where you will get to know us better and ask us questions about projects that interest you. After the session, you will receive a list with all the projects and the contacts of the respective project leaders. You can then send an email to the project leader to ask about further details. For our Monthly Events and the Big Volunteer Week, the registration is online a few weeks before the event.

If I sign up for a weekly project that takes place more than once a week, do I have to come on each of those days?

No, you don’t have to. You can choose the day(s) that suit(s) you best and sign up for shifts accordingly.

Are there any projects I can join in my neighbourhood?

We have projects all around Brussels, but the main neighbourhoods we are serving in are: Marolles, Schaerbeek, Ste. Catherine, Ixelles, Etterbeek, St. Gilles, Anderlecht, Woluwe-St-Lambert.

What language do I have to speak in order to volunteer?

English is enough for most projects, however knowledge of French and/or Dutch is often a bonus. However, certain projects that work with children or the elderly or in education require a certain level of French or Dutch. When it is the case, the project page indicates it.

Can I be a Project Leader?

Yes! We organise trainings for project leaders a few times every year. You can check our website to look for the upcoming training session.

Is there an Age Policy regarding volunteering with Serve the City?

Children under 16 need to be accompanied by a parent or a guardian over 21 years (with approval signed by the parents).

Where is the information session held?

Our Serve the City Information Sessions are held at our Head Office, located at Place Van Miel 15A, 1040 Etterbeek.

Attention ! Due to the current COVID-19 situation our information sessions are held exclusively online. Click  here for more information.

How long is the information session? 

We try to keep our information sessions short. On average the session takes 30 minutes to complete.

What language is the information session held in? 

All our Information Sessions are held in English.  However, if you don’t speak English, then please email us at and we will try and assist with different language requirements.

What will we discuss in the information session? 

We will discuss the projects that you are interested in joining as well as giving some background information about Serve the City! Before coming, you can also have a look at our website to find out which projects you would like to do and you can ask us questions about them during the info session.

What if I don’t have any volunteering experience?

Here at Serve The City, we welcome first-time volunteers, as there is no better time to start than right now.

Why do I need to attend an Information Sessions? 

At our information sessions, we tell you about the heart behind what we do here at Serve the City.  You’ll find out about our vision to see the city transformed and discover more about the available projects.  It’s also a great opportunity to meet other like-minded people in your local community.

Do you need to know another language (French/Dutch) to participate in projects?

It is always an asset to be able to speak multiple languages, however, it’s not essential for many of our projects.  There are some projects that do require other language proficiency, so please check out our website for specific project requirements.

How do I know if I am registered for an Information Session?

You will receive an email confirmation telling you that you are registered to attend the information session that you have selected.  If you have not received a confirmation email, please check your spam/junk box in your email account first, then email us at if you still didn’t find it.

I cannot attend the Information Session I selected, is it possible to reschedule?

Of course, you can reschedule by simply signing up for a different info session that suits your timetable better on our website!

I cannot attend the times listed on the website, is there any other times available for the Information Sessions? 

Unfortunately, the times listed on the website are currently the only scheduled times available.  If you aren’t able to attend any of these times, we recommend attending one of our Big Volunteer Days (on a Saturday) to become familiarised with our projects.

Who is going to be attending the Information Session?

The information sessions are hosted by one of our many great Project Leaders, and many new volunteers like yourself will be attending.  So it is a great opportunity to meet and greet fellow volunteers and get to know the heart behind Serve the City.

What if I have limited availability to volunteer, can I still help?

Yes, we welcome everyone who wants to serve to be involved in our projects.  We have lots of different projects to choose from, mornings, during the day, evenings and even weekends.  So please feel free to attend one of our information sessions and our Project Leader will be able to provide you with information on projects that suit your schedule.

Is Serve the City a religious organisation?

Serve the City was founded on the ethos of ‘serving like Jesus’, however, is not a religious organization.  Our projects are open to people from all different backgrounds and faiths and we welcome everyone to participate in our projects.

I would really like to use my professional skills to serve, (nursing, hairdressing, teacher), is this possible?

Definitely, we really encourage people to use their natural giftings and talents to serve with us.  When you attend an information session, please tell the Project Leader what skills you have and your interests and we will be able to match you up to any relevant projects.

Once I have attended an information session, how long do I wait to hear from my Project Leader?

We recommend that you allow 1-2 weeks to hear back from your new Project Leader.  If you have not heard from them by this time, please email us at to let us know.

Do we need to wear a Serve the City shirt on projects?

We would love it if you do however, it is not essential.

I am under 16 years of age, am I able to participate?

If you are under 16 years of age you will need to be accompanied by an adult/guardian to participate in Serve the City projects.

Are the weekly projects child-friendly?

If you would like to bring your children along to participate in volunteering, we recommend that you attend a Big Volunteer Day, this is held once a month on a Saturday afternoon.  It is recommended not to bring children along to weekly projects.

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