Contact
Serve the City VZW
Place Van Meyel 15A
1040 Brussels Belgium
Phone: 02 / 734.35.02 – The office is currently closed due to the COVID-19 crisis. Please send an email instead.
Email: hello@servethecity.be
VAT: BE 0886 257 326
Office Hours – Currently CLOSED
Mon | 9:30 – 16:00 |
---|---|
Tue | 9:30 – 16:00 |
Wed | 9:30 – 16:00 |
Thu | 9:30 – 16:00 |
Fri | Closed |
Sat | Closed |
Sun | Closed |
Frequently Asked Questions
Currently, we only accept the following in-kind donations:
- Books in Arabic, Tigrinya, Tigre or Dahlik.
- Food supplies for Breakfast4Refugees (please call for more information).
Unless specified otherwise at our events, we do not accept clothes or toys as we are not equipped to sort them through to bring them to the people who need them. We recommend you to check with Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens or Oxfam.
Serve the City Brussel kan geen donaties met vrouwenkleding aanvaarden. We recommend you to check with Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens or Oxfam.
Je kan de dag(en) kiezen die het best in jouw planning passen.
Je kan kiezen voor onze Wekelijkse Serving Opportunities, One-on-One projekten, Maandelijkse Events of the Big Volunteer Week.
Voor onze Wekelijkse Serving Opportunities kan je gewoon een e-mail te sturen naar de projectleider die je terugvindt op de website. Voor onze Maandelijkse Events en the Big Volunteer Week kan je je een paar weken voor het event online aanmelden.
Je kan de dag(en) kiezen die het best in jouw planning passen.
Yes. If you are available to commit to at least 3 months for a part or full time internship, please contact us. Please note that at this stage we are only able to offer unpaid internships.
Onze projecten zijn over heel Brussel verspreid. De wijken waar we vooral zitten zijn: de Marollen, Schaarbeek, Sint-Katelijne (Sainte-Catherine), Elsene, Etterbeek, Sint-Gillis, Anderlecht en Sint-Lambrechts-Woluwe.
English is enough for most projects, however knowledge of French and/or Dutch is often a bonus. However, certain projects that work with children or the elderly or in education require a certain level of French or Dutch. When it is the case, the project page indicates it.
Ja! We organiseren een aantal keer per jaar een training om projectleider te worden. Onze volgende trainingen vinden plaats op 25 februari, 6 mei en 4 november
Big Volunteer Week is een week met vrijwilligersprojecten over heel Brussel. Honderden vrijwilligers van over de hele wereld nemen hieraan deel om mensen in nood te dienen.
We will organise serving opportunities allowing volunteers to serve alongside local associations who are assisting the needs of:
- Homeless
- Asylum Seekers
- Elderly
- Disabled
- Children in need
- Victims of abuse
The Big Volunteer Week typically takes place each year towards the end of June or the beginning of July. Exact dates are here.
Serve the City does not accept men’s clothing. We recommend you to check with Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens or Oxfam.
Serve the City Brussel kan geen donaties met speelgoed aanvaarden. We recommend you to check with Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens or Oxfam.
Serve the City Brussels is not able to intermediate donations consisting in furniture.
Individuals, school groups, scout groups, churches, companies, local and visiting volunteers – everyone who is looking for an opportunity to help someone in need, meet new people and make new friends. However, please note that you may not be assigned to the same project as your colleague if you come as part of a company / group. If this is a requirement, please have a look at our Corporate Volunteering page.
Kinderen onder 18 moeten vergezeld worden door een ouder of voogd ouder dan 21 jaar (met een getekende goedkeuring van de ouders).
Our Serve the City Information Sessions are held at our Head Office, located at Place Van Miel 15A, 1040 Etterbeek.
We try to keep our information sessions short. On average the session takes 30 minutes to complete.
All our Information Sessions are held in English. However, if you don’t speak English, then please email us at hello@servethecity.be and we will try and assist with different language requirements.
We will discuss the projects that you are interested in joining as well as giving some background information about Serve the City! Before coming, you can also have a look at our website to find out which projects you would like to do and you can ask us questions about them during the info session.
Here at Serve The City, we welcome first-time volunteers, as there is no better time to start than right now.
At our information sessions, we tell you about the heart behind what we do here at Serve the City. You’ll find out about our vision to see the city transformed and discover more about the available projects. It’s also a great opportunity to meet other like-minded people in your local community.
It is always an asset to be able to speak multiple languages, however, it’s not essential for many of our projects. There are some projects that do require other language proficiency, so please check out our website for specific project requirements.
You will receive an email confirmation telling you that you are registered to attend the information session that you have selected. If you have not received a confirmation email, please check your spam/junk box in your email account first, then email us at hello@servethecity.be if you still didn’t find it.
Of course, you can reschedule by simply signing up for a different info session that suits your timetable better on our website!
Unfortunately, the times listed on the website are currently the only scheduled times available. If you aren’t able to attend any of these times, we recommend attending one of our Big Volunteer Days (on a Saturday) to become familiarised with our projects.
The information sessions are hosted by one of our many great Project Leaders, and many new volunteers like yourself will be attending. So it is a great opportunity to meet and greet fellow volunteers and get to know the heart behind Serve the City.
Yes, we welcome everyone who wants to serve to be involved in our projects. We have lots of different projects to choose from, mornings, during the day, evenings and even weekends. So please feel free to attend one of our information sessions and our Project Leader will be able to provide you with information on projects that suit your schedule.
Serve the City was founded on the ethos of ‘serving like Jesus’, however, is not a religious organization. Our projects are open to people from all different backgrounds and faiths and we welcome everyone to participate in our projects.
Definitely, we really encourage people to use their natural giftings and talents to serve with us. When you attend an information session, please tell the Project Leader what skills you have and your interests and we will be able to match you up to any relevant projects.
Yes, we appreciate any financial support that donors are able to provide so that we can continue to serve those around us. Click Here for details on how to give.
We recommend that you allow 1-2 weeks to hear back from your new Project Leader. If you have not heard from them by this time, please email us at hello@servethecity.be to let us know.
We would love it if you do however, it is not essential.
If you are under 18 years of age you will need to be accompanied by an adult/guardian to participate in Serve the City projects.
- Parents/legal guardians can come with their children (but are fully responsible of their care)
- In the case the parents/legal guardians cannot accompany their children, up to 2 teenagers of 15 of age (or more) can be accompanied by an adult of at least 21 years old with the written authorisation of the legal guardians.
If you would like to bring your children along to participate in volunteering, we recommend that you attend a Big Volunteer Day, this is held once a month on a Saturday afternoon. It is recommended not to bring children along to weekly projects.
In short YES!
In long:
Serve the City is since 2020 (and at least until 2025 included) a nonprofit recognised by the FPS Finances. Every donor who pays taxes in Belgium and donated to us 40 € or more during the year 2021 will receive a tax reduction of 45% of the total amount donated (e.g. if you donated to us 100 € in 2021, you will have a tax reduction of 45 €).
But to be able to do this, we do need your physical address, or we can’t deliver the receipt, so make sure to fill it in the form above.
All tax deduction attests will be sent during the first trimester of the next fiscal year (e.g. for a donation made in 2021, the attest will be sent during the first trimester of 2022.
More information from the FPS Finances can be found here (in French).
If you still see the button “Register for an information session” although you have already attended to one, please contact us to hello@servethecity.be.
If you can see the button allowing you to contact project leaders but an error message appears, please contact us to feedback@servenow.app.
ServeNow is Serve the City’s app for volunteers. Thanks to this app you can:
- check our weekly projects and monthly volunteering opportunities,
- register for shifts,
- contact project leaders,
- and cancel your registration if a last-minute event comes up!
Download the app on https://www.servenow.app/ (available in both the Apple Store and the Play Store).
You can find a detailed explanation on how to create an account and use the app on servethecity.brussels/servenow.
Registrations for shifts on the app is compulsory for all our weekly projects and monthly volunteering opportunities.
Project leaders are volunteers that answer project requests during their free time. They may take some days (even a week, sometimes) to answer your message. Please, be patient.
If you have not received an answer from the project leader after a long wait, please contact us to hello@servethecity.be.
If you are experiencing technical issues with the ap, please send us an email to feedback@servenow.app.
You will see all the shifts you are register for on the Home page on the app. You can cancel your registration for the shift by clicking on it and then, on the button “Cancel”.
You will see all the shifts you are register for on the Home page on the app. You can cancel your registration for the shift by clicking on it and then, on the button “Cancel”.
You can check the volunteers registered for shifts of your project in the tab “More”. You can see there a list of the projects that you lead. Go to the project whose shift you would like to check and see who is registered by clicking on the shift.
You will be able to mark volunteers as present or absent only when the shift has started (if the shift starts at 17:00, you will be able to mark them from 17:00 on).
For note the attendance of volunteers you need to go to “More“, select the project, select the shift, and then click on “Present” or “No show”.
Attention! It is very important that you mark your volunteers as present if they come, as only confirmed hours of volunteering will counted in their volunteering certificate.