Serve the City VZW
Place Van Meyel 15A
1040 Brussels Belgium

Phone: 02 / 734.35.02 – The office is currently closed due to the COVID-19 crisis. Please send an email instead.

VAT: BE 0886 257 326


Office Hours – Currently CLOSED

Mon 9:30 – 16:00
Tue 9:30 – 16:00
Wed 9:30 – 16:00
Thu 9:30 – 16:00
Fri Closed
Sat Closed
Sun Closed

Frequently Asked Questions

Quel genre de dons acceptez-vous?

Pour l’instant, voici les dons en nature que nous acceptons:

  • Livres en arable, tigrinya, tigre ou dahlik.
  • Nourriture pour Breakfast4Refugees (merci d’appeler pour plus d’information).

Sauf si mentionné pour nos événements, nous n’acceptons pas les jouets et les vêtements car nous n’avons pas les ressources pour gérer cela. Nous vous conseillons de vous tourner vers le Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens ou Oxfam.

Acceptez-vous les vêtements pour femme?

Serve the City Brussels n’est pas équipé pour gérer ce genre de dons. Nous vous conseillons de voir avec le Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens ou Oxfam.

How can I volunteer?

You can join our Weekly Serving Opportunities, One-on-One projects, Monthly Big Volunteer Days or the Big Volunteer Week.

For our Weekly Serving Opportunities, we invite you to come to one of our information sessions where you will get to know us better and ask us questions about projects that interest you. After the session, you will receive a list with all the projects and the contacts of the respective project leaders. You can then send an email to the project leader to ask about further details. For our Monthly Events and the Big Volunteer Week, the registration is online a few weeks before the event.

If I sign up for a weekly project that takes place more than once a week, do I have to come on each of those days?

No, you don’t have to. You can choose the day(s) that suit(s) you best and sign up for shifts accordingly.

Puis-je devenir un leader de projet?

Oui! Nous sommes toujours à la recherche de nouveaux leaders de projet, et organisons une formation plusieurs fois par an. Vérifiez notre calendrier inscrivez vous à la prochaine session.

What language do I have to speak in order to volunteer?

English is enough for most projects, however knowledge of French and/or Dutch is often a bonus. However, certain projects that work with children or the elderly or in education require a certain level of French or Dutch. When it is the case, the project page indicates it.

Are there any projects I can join in my neighbourhood?

We have projects all around Brussels, but the main neighbourhoods we are serving in are: Marolles, Schaerbeek, Ste. Catherine, Ixelles, Etterbeek, St. Gilles, Anderlecht, Woluwe-St-Lambert.

Est-ce possible de faire un stage à Serve the City?

Oui. Si vous êtes disponibles pour au moins 3 mois pour un temps plein ou temps partiel, contactez nous! Veuillez noter que pour l’instant, nous ne pouvons qu’offrir des stages non rémunérés.

If I sign up for the Big Volunteer Week, do I have to join every day?

No, you don’t have to. You can choose the day(s) that suit(s) you best.

Do you accept furniture?

Serve the City Brussels is not able to intermediate donations consisting in furniture.

Do you accept toys?

Serve the City Brussels is not able to intermediate donations consisting of toys. We recommend you to check with Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens or Oxfam.

Do you accept men’s clothing?

Serve the City does not accept men’s clothing. We recommend you to check with Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens or Oxfam.

What is Big Volunteer Week?

Big Volunteer Week is a week of serving projects taking place all around Brussels. Hundreds of volunteers from all around the world will join us to serve people in need.

We will organise serving opportunities allowing volunteers to serve alongside local associations who are assisting the needs of:

  • Homeless
  • Asylum Seekers
  • Elderly
  • Disabled
  • Children in need
  • Victims of abuse


When is the Big Volunteer Week taking place?

The Big Volunteer Week typically takes place each year towards the end of June or the beginning of July. Exact dates are here.

Who can participate to the BVW?

Individuals, school groups, scout groups, churches, companies, local and visiting volunteers – everyone who is looking for an opportunity to help someone in need, meet new people and make new friends. However, please note that you may not be assigned to the same project as your colleague if you come as part of a company / group. If this is a requirement, please have a look at our Corporate Volunteering page.

Is there an Age Policy regarding volunteering with Serve the City?

Children under 16 need to be accompanied by a parent or a guardian over 21 years (with approval signed by the parents).

Where is the information session held?

Our Serve the City Information Sessions are held at our Head Office, located at Place Van Miel 15A, 1040 Etterbeek.

How long is the information session? 

We try to keep our information sessions short. On average the session takes 30 minutes to complete.

What language is the information session held in? 

All our Information Sessions are held in English.  However, if you don’t speak English, then please email us at and we will try and assist with different language requirements.

What will we discuss in the information session? 

We will discuss the projects that you are interested in joining as well as giving some background information about Serve the City! Before coming, you can also have a look at our website to find out which projects you would like to do and you can ask us questions about them during the info session.

What if I don’t have any volunteering experience?

Here at Serve The City, we welcome first-time volunteers, as there is no better time to start than right now.

Why do I need to attend an Information Sessions? 

At our information sessions, we tell you about the heart behind what we do here at Serve the City.  You’ll find out about our vision to see the city transformed and discover more about the available projects.  It’s also a great opportunity to meet other like-minded people in your local community.

Do you need to know another language (French/Dutch) to participate in projects?

It is always an asset to be able to speak multiple languages, however, it’s not essential for many of our projects.  There are some projects that do require other language proficiency, so please check out our website for specific project requirements.

How do I know if I am registered for an Information Session?

You will receive an email confirmation telling you that you are registered to attend the information session that you have selected.  If you have not received a confirmation email, please check your spam/junk box in your email account first, then email us at if you still didn’t find it.

Is it possible to reschedule, I cannot attend the Information Session I selected.

Of course, you can reschedule by simply signing up for a different info session that suits your timetable better on our website!

I cannot attend the times listed on the website, is there any other times available for the Information Sessions? 

Unfortunately, the times listed on the website are currently the only scheduled times available.  If you aren’t able to attend any of these times, we recommend attending one of our Big Volunteer Days (on a Saturday) to become familiarised with our projects.

Who is going to be attending the Information Session?

The information sessions are hosted by one of our many great Project Leaders, and many new volunteers like yourself will be attending.  So it is a great opportunity to meet and greet fellow volunteers and get to know the heart behind Serve the City.

What if I have limited availability to volunteer, can I still help?

Yes, we welcome everyone who wants to serve to be involved in our projects.  We have lots of different projects to choose from, mornings, during the day, evenings and even weekends.  So please feel free to attend one of our information sessions and our Project Leader will be able to provide you with information on projects that suit your schedule.

Est-ce que Serve the City est une association religieuse?

Serve the City was founded on the ethos of ‘serving like Jesus’, however, is not a religious organization.  Our projects are open to people from all different backgrounds and faiths and we welcome everyone to participate in our projects.

Je souhaiterais vraiment utiliser mes compétences professionnelles pour servir (soins infirmiers, coiffure, enseignant), est-ce possible?

Certainement, nous encourageons les gens à utiliser leurs dons et talents naturels pour servir avec nous. Lorsque vous assistez à une séance d’information, veuillez informer le chef de projet de vos compétences et de vos centres d’intérêts. Nous pourrons vous faire correspondre à tous les projets pertinents.

Comment puis-je faire un don?

Oui, nous apprécions tout soutien financier que les donateurs peuvent fournir afin que nous puissions continuer à servir ceux qui nous entourent. Cliquez ici pour plus de détails sur comment faire un don.

Une fois que j’ai participé à une séance d’information, combien de temps avant de recevoir des nouvelles de mon chef de projet?
Doit-on porter un t-shirt Serve the City aux projets?

We would love it if you do however, it is not essential.

J’ai moins de 16 ans, puis-je participer?

Si vous avez moins de 16 ans, vous devrez être accompagné d’un adulte / tuteur pour participer aux projets de Serve the City.

Est-ce que les projets hebdomadaires sont pour enfants?

Si vous souhaitez amener votre enfant à faire du bénévolat, nous vous recommandons de participer à une grande journée “Big Volunteer Day”, qui a lieu une fois par mois le samedi après-midi. Il est recommandé de ne pas amener les enfants aux projets hebdomadaires.

Est-ce que je reçois une réduction d’impôts pour mon don?

En court, la réponse est OUI !

En détail :

Serve the City a depuis 2020 reçu l’agrément du SPF Finances. Chaque donateur qui paie ses impôts en Belgique et a donné 40 € ou plus à Serve the City durant l’année 2020 recevra une réduction d’impôts de 60% du total donné (par exemple, si vous avez donné 100 € à Serve the City en 2020, vous aurez droit à une réduction d’impôts de 60 €).

Mais pour pouvoir faire cela, nous avons besoin de votre nom légal complet et de votre adresse physique, sinon nous ne pouvons pas délivrer les attestations.

Plus d’informations du SPF Finances se trouve ici.

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