ServeNow

All the volunteering opportunities that you can imagine at your fingertips, literally! ServeNow is Serve the City’s app for volunteers. Thanks to this app, volunteers can easily register for shifts of our projects, message project leaders, and even cancel their registration when a last-minute issue comes up.

Serve the City is always on the lookout for new ways of making volunteering easy and accessible to everyone, and was that wish to explore new ways of promoting projects that lead us into launching, on October 23rd 2020, our app ServeNow. ServeNow makes volunteering the simplest experience ever: you just need to go to your phone, select the project you like, and register for a shift. Easy-peasy!

And that’s not all. This ground-breaking app also allows you to check the latest news about our weekly projects, events, volunteering needs, and even register for information sessions. All at the tip of your fingers!

Are you a project leader? We also thought of you. You will be able to check in advance the number of volunteers attending your project and their names on the app.

Change the world one volunteering shift at a time!

How to use ServeNow

Still not on ServeNow? Check out the steps you need to follow to join our community of volunteers.

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FAQ

I cannot contact project leaders on the app

If you still see the button “Register for an information session” although you have already attended to one, please contact us to hello@servethecity.be.

If you can see the button allowing you to contact project leaders but an error message appears, please contact us to feedback@servenow.app.

What is ServeNow

ServeNow is Serve the City’s app for volunteers. Thanks to this app you can:

  • check our weekly projects and monthly volunteering opportunities,
  • register for shifts,
  • contact project leaders,
  • and cancel your registration if a last-minute event comes up!

Download the app on https://www.servenow.app/ (available in both the Apple Store and the Play Store).

How do I volunteer on ServeNow

You can find a detailed explanation on how to create an account and use the app on servethecity.brussels/servenow.

For which projects do I need ServeNow

Registrations for shifts on the app is compulsory for all our weekly projects and monthly volunteering opportunities.

How long would it take the project leader to answer my message

Project leaders are volunteers that answer project requests during their free time. They may take some days (even a week, sometimes) to answer your message. Please, be patient.

If you have not received an answer from the project leader after a long wait, please contact us to hello@servethecity.be.

The app crashes

If you are experiencing technical issues with the ap, please send us an email  to feedback@servenow.app.

Where I can check the shifts I am registered for

You will see all the shifts you are register for on the Home page on the app. You can cancel your registration for the shift by clicking on it and then, on the button “Cancel”.

How can I cancel my registration for a shift

You will see all the shifts you are register for on the Home page on the app. You can cancel your registration for the shift by clicking on it and then, on the button “Cancel”.

I am a project leader. How do I check the volunteers registered for my project

You can check the volunteers registered for shifts of your project in the tab “More”. You can see there a list of the projects that you lead. Go to the project whose shift you would like to check and see who is registered by clicking on the shift.

I am a project leader. How do I mark volunteers as present/absent

You will be able to mark volunteers as present or absent only when the shift has started (if the shift starts at 17:00, you will be able to mark them from 17:00 on).

For note the attendance of volunteers you need to go to “More“, select the project, select the shift, and then click on “Present” or “No show”.

Attention! It is very important that you mark your volunteers as present if they come, as only confirmed hours of volunteering will counted in their volunteering certificate.

Upcoming events

Weekly projects

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