FAQ – Vaak Gestelde Vragen

Accepteren jullie mannenkleding?

Serve the City does not accept men’s clothing. We recommend you to check with Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens or Oxfam.

Accepteren jullie meubels?

Serve the City Brussels is not able to intermediate donations consisting in furniture.

Accepteren jullie speelgoed?

Serve the City Brussel kan geen donaties met speelgoed aanvaarden. We recommend you to check with Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens or Oxfam.

Accepteren jullie vrouwenkledij?

Serve the City Brussel kan geen donaties met vrouwenkleding aanvaarden. We recommend you to check with Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens or Oxfam.

Als ik mij aanmeld voor een wekelijks project dat op verschillende dagen per week doorgaat, moet ik dan ook op alle dagen aanwezig zijn?

Je kan de dag(en) kiezen die het best in jouw planning passen.

Als ik mij inschrijf voor de Big Volunteer Week, moet ik dan elke dag meedone?

Je kan de dag(en) kiezen die het best in jouw planning passen.

Are the weekly projects child-friendly?

If you would like to bring your children along to participate in volunteering, we recommend that you attend a Big Volunteer Day, this is held once a month on a Saturday afternoon.  It is recommended not to bring children along to weekly projects.

Can I donate money to Serve the City?

Yes, we appreciate any financial support that donors are able to provide so that we can continue to serve those around us.  Click Here for details on how to give.

Do we need to wear a Serve the City shirt on projects?

We would love it if you do however, it is not essential.

Do you need to know another language (French/Dutch) to participate in projects?

It is always an asset to be able to speak multiple languages, however, it’s not essential for many of our projects.  There are some projects that do require other language proficiency, so please check out our website for specific project requirements.

For which projects do I need ServeNow

Registrations for shifts on the app is compulsory for all our weekly projects and monthly volunteering opportunities.

Heb ik recht op een belastingsvermindering voor mijn gift/donatie?

Kort gezegd: JA!

Sinds 2020 is Serve The City erkend als instelling door de FOD Financiën. Elke donor die belastingen betaalt in België en gedurende het jaar 2020 een minimum van €40 doneerde, heeft recht op een belastingsvermindering van 60% op het totale bedrag van de donatie (bv. Als u in 2020 een donatie van €100 maakte aan STC, dan krijgt u een belastingsvermindering van €60).

Om recht te hebben op de belastingvermindering, is het belangrijk dat we uw voornaam, naam en adres kennen, vergeet deze dus zeker niet in te vullen in bovenstaand document.

*Meer informatie van de FOD financiën kan u hier terug vinden.

Hoe kan ik helpen?

Je kan kiezen voor onze Wekelijkse Serving Opportunities, One-on-One projekten, Maandelijkse Events of the Big Volunteer Week.

Voor onze Wekelijkse Serving Opportunities kan je gewoon een e-mail te sturen naar de projectleider die je terugvindt op de website. Voor onze Maandelijkse Events en the Big Volunteer Week kan je je een paar weken voor het event online aanmelden.

How can I cancel my registration for a shift

You will see all the shifts you are register for on the Home page on the app. You can cancel your registration for the shift by clicking on it and then, on the button “Cancel”.

How do I know if I am registered for an Information Session?

You will receive an email confirmation telling you that you are registered to attend the information session that you have selected.  If you have not received a confirmation email, please check your spam/junk box in your email account first, then email us at hello@servethecity.be if you still didn’t find it.

How do I volunteer on ServeNow

You can find a detailed explanation on how to create an account and use the app on servethecity.brussels/servenow.

How long is the information session? 

We try to keep our information sessions short. On average the session takes 30 minutes to complete.

How long would it take the project leader to answer my message

Project leaders are volunteers that answer project requests during their free time. They may take some days (even a week, sometimes) to answer your message. Please, be patient.

If you have not received an answer from the project leader after a long wait, please contact us to hello@servethecity.be.

I am a project leader. How do I check the volunteers registered for my project

You can check the volunteers registered for shifts of your project in the tab “More”. You can see there a list of the projects that you lead. Go to the project whose shift you would like to check and see who is registered by clicking on the shift.

I am a project leader. How do I mark volunteers as present/absent

You will be able to mark volunteers as present or absent only when the shift has started (if the shift starts at 17:00, you will be able to mark them from 17:00 on).

For note the attendance of volunteers you need to go to “More“, select the project, select the shift, and then click on “Present” or “No show”.

Attention! It is very important that you mark your volunteers as present if they come, as only confirmed hours of volunteering will counted in their volunteering certificate.

I am under 18 years of age, am I able to participate?

If you are under 18 years of age you will need to be accompanied by an adult/guardian to participate in Serve the City projects.

  • Parents/legal guardians can come with their children (but are fully responsible of their care)
  • In the case the parents/legal guardians cannot accompany their children, up to 2 teenagers of 15 of age (or more) can be accompanied by an adult of at least 21 years old with the written authorisation of the legal guardians.
I cannot attend the times listed on the website, is there any other times available for the Information Sessions? 

Unfortunately, the times listed on the website are currently the only scheduled times available.  If you aren’t able to attend any of these times, we recommend attending one of our Big Volunteer Days (on a Saturday) to become familiarised with our projects.

I cannot contact project leaders on the app

If you still see the button “Register for an information session” although you have already attended to one, please contact us to hello@servethecity.be.

If you can see the button allowing you to contact project leaders but an error message appears, please contact us to feedback@servenow.app.

I would really like to use my professional skills to serve, (nursing, hairdressing, teacher), is this possible?

Definitely, we really encourage people to use their natural giftings and talents to serve with us.  When you attend an information session, please tell the Project Leader what skills you have and your interests and we will be able to match you up to any relevant projects.

Is it possible to reschedule, I cannot attend the Information Session I selected.

Of course, you can reschedule by simply signing up for a different info session that suits your timetable better on our website!

Is Serve the City a religious organisation?

Serve the City was founded on the ethos of ‘serving like Jesus’, however, is not a religious organization.  Our projects are open to people from all different backgrounds and faiths and we welcome everyone to participate in our projects.

Kan ik projectleider worden?

Ja! We organiseren een aantal keer per jaar een training om projectleider te worden. Onze volgende trainingen vinden plaats op 25 februari, 6 mei en 4 november

Kan ik stage lopen bij Serve the City?

Yes. If you are available to commit to at least 3 months for a part or full time internship, please contact us. Please note that at this stage we are only able to offer unpaid internships.


Kinderen onder 18 moeten vergezeld worden door een ouder of voogd ouder dan 21 jaar (met een getekende goedkeuring van de ouders).

Once I have attended an information session, how long do I wait to hear from my Project Leader?

We recommend that you allow 1-2 weeks to hear back from your new Project Leader.  If you have not heard from them by this time, please email us at hello@servethecity.be to let us know.

The app crashes

If you are experiencing technical issues with the ap, please send us an email  to feedback@servenow.app.

Wanneer is de Big Volunteer Week?

The Big Volunteer Week typically takes place each year towards the end of June or the beginning of July. Exact dates are here.

Wat is Big Volunteer Week?

Big Volunteer Week is een week met vrijwilligersprojecten over heel Brussel. Honderden vrijwilligers van over de hele wereld nemen hieraan deel om mensen in nood te dienen.

We will organise serving opportunities allowing volunteers to serve alongside local associations who are assisting the needs of:

  • Homeless
  • Asylum Seekers
  • Elderly
  • Disabled
  • Children in need
  • Victims of abuse
Welke soort donaties accepteert u?

Currently, we only accept the following in-kind donations:

  • Books in Arabic, Tigrinya, Tigre or Dahlik.
  • Food supplies for Breakfast4Refugees (please call for more information).

Unless specified otherwise at our events, we do not accept clothes or toys as we are not equipped to sort them through to bring them to the people who need them. We recommend you to check with Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens or Oxfam.

Welke taal moet ik spreken om deel te kunnen nemen aan het vrijwilligerswerk?

English is enough for most projects, however knowledge of French and/or Dutch is often a bonus. However, certain projects that work with children or the elderly or in education require a certain level of French or Dutch. When it is the case, the project page indicates it.

What if I don’t have any volunteering experience?

Here at Serve The City, we welcome first-time volunteers, as there is no better time to start than right now.

What if I have limited availability to volunteer, can I still help?

Yes, we welcome everyone who wants to serve to be involved in our projects.  We have lots of different projects to choose from, mornings, during the day, evenings and even weekends.  So please feel free to attend one of our information sessions and our Project Leader will be able to provide you with information on projects that suit your schedule.

What is ServeNow

ServeNow is Serve the City’s app for volunteers. Thanks to this app you can:

  • check our weekly projects and monthly volunteering opportunities,
  • register for shifts,
  • contact project leaders,
  • and cancel your registration if a last-minute event comes up!

Download the app on https://www.servenow.app/ (available in both the Apple Store and the Play Store).

What language is the information session held in? 

All our Information Sessions are held in English.  However, if you don’t speak English, then please email us at hello@servethecity.be and we will try and assist with different language requirements.

What will we discuss in the information session? 

We will discuss the projects that you are interested in joining as well as giving some background information about Serve the City! Before coming, you can also have a look at our website to find out which projects you would like to do and you can ask us questions about them during the info session.

Where I can check the shifts I am registered for

You will see all the shifts you are register for on the Home page on the app. You can cancel your registration for the shift by clicking on it and then, on the button “Cancel”.

Where is the information session held?

Our Serve the City Information Sessions are held at our Head Office, located at Place Van Miel 15A, 1040 Etterbeek.

Who is going to be attending the Information Session?

The information sessions are hosted by one of our many great Project Leaders, and many new volunteers like yourself will be attending.  So it is a great opportunity to meet and greet fellow volunteers and get to know the heart behind Serve the City.

Why do I need to attend an Information Sessions? 

At our information sessions, we tell you about the heart behind what we do here at Serve the City.  You’ll find out about our vision to see the city transformed and discover more about the available projects.  It’s also a great opportunity to meet other like-minded people in your local community.

Wie kan deelnemen?

Individuals, school groups, scout groups, churches, companies, local and visiting volunteers – everyone who is looking for an opportunity to help someone in need, meet new people and make new friends. However, please note that you may not be assigned to the same project as your colleague if you come as part of a company / group. If this is a requirement, please have a look at our Corporate Volunteering page.

Zijn er in mijn buurt projecten waar ik aan kan deelnemen?

Onze projecten zijn over heel Brussel verspreid. De wijken waar we vooral zitten zijn: de Marollen, Schaarbeek, Sint-Katelijne (Sainte-Catherine), Elsene, Etterbeek, Sint-Gillis, Anderlecht en Sint-Lambrechts-Woluwe.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.